The overall objective of the course is to develop participants' skills in applying etiquette and workplace protocols, thereby enhancing their personal and organizational image and raising the level of professionalism in daily interactions. Learning objectives: By the end of the course, participants will be able to: 1. Understand the basic concepts of etiquette in the workplace. 2. Apply formal protocols in meetings and professional events. 3. Enhance their communication skills with colleagues, clients, and managers. 4. Act professionally in sensitive and awkward situations. 5. Make a good first impression and cultivate a professional presence. Course topics: 1. Introduction to etiquette and protocol principles. 2. Etiquette in the workplace (colleagues, managers, visitors). 3. Etiquette for meetings and official correspondence. 4. Body language and professional appearance. 5. Etiquette for telephone, email, and digital media. 6. Protocols for receiving delegations and official guests. 7. Etiquette for official occasions and corporate events. 8. Handle critical situations professionally.
